Manager, Service Management

Brenntag

Bandar Sunway, Malaysia
Power bi capabilities
Sla performance reporting
Service delivery metrics management
The Service Management Manager will govern Finance Shared Service functions and drive SLA performance reporting

Job Summary

  • The Service Management Manager will govern Finance Shared Service functions and drive SLA performance reporting.
  • This role involves managing escalations and resolving complex service-related issues in a timely manner.
  • The position also focuses on process improvement initiatives to enhance service quality and operational efficiency.

Matching Summary

The Service Management Manager will govern Finance Shared Service functions and drive SLA performance reporting.

Skills & Requirements

Must-have

  • Power BI capabilities
  • SLA performance reporting
  • service delivery metrics management

Nice-to-have

  • high-level relationship management
  • process optimization opportunities
  • stakeholder communication skills

Key Requirements

  • experience in service delivery management
  • knowledge of finance-related tools
  • ability to lead process improvement projects

Work Rights

Not specified

Tailored Resume

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