Security Support Engineer Ii

F5

Fully remote
2+ years operations environment experience
Customer service and it support background
Strong troubleshooting and analytical skills
F5 is seeking a Security Support Engineer II to provide technical support and solutions for customers, ensuring optimal performance of their products in a fully remote environment. The role requires strong troubleshooting skills, customer-focused communication, and a background in IT security or operations, with opportunities for career growth in a collaborative and innovative company culture

Job Summary

  • The role involves fixing reported issues, advocating for customers, and collaborating with sales and engineering teams to support resellers and enterprise clients.
  • Candidates must possess strong organizational skills and the ability to visualize problems remotely while handling critical issue management.
  • This position offers significant career growth within a fast-paced SaaS company and requires availability outside normal business hours for distributed team alignment.

Matching Summary

Match Score: 85

F5 is seeking a Security Support Engineer II to provide technical support and solutions for customers, ensuring optimal performance of their products in a fully remote environment. The role requires strong troubleshooting skills, customer-focused communication, and a background in IT security or operations, with opportunities for career growth in a collaborative and innovative company culture.

Skills & Requirements

Must-have

  • 2+ years operations environment experience
  • Customer service and IT support background
  • Strong troubleshooting and analytical skills
  • Experience with IT security or SOC best practices
  • Ability to work outside normal business hours

Nice-to-have

  • Understanding of Layer 7 protocols
  • Familiarity with Docker and Kubernetes
  • Public cloud experience AWS GCP Azure
  • Knowledge of XML JSON YAML data types
  • Scripting skills in Python Shell Ansible

Key Requirements

  • Bachelor's degree in engineering or equivalent practical experience
  • 2 or more years of experience in an operations environment
  • Background in IT security incident management or network operations

Work Rights

Not specified

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