This role supports Large Enterprise customers in the Retail, Hospitality, and Transportation industries by ensuring quality service and operational performance
Job Summary
This role supports Large Enterprise customers in the Retail, Hospitality, and Transportation industries by ensuring quality service and operational performance.
The Customer Success Manager acts as a liaison between product management and customers to communicate roadmaps and drive solution adoption.
Workday offers a flexible work approach requiring at least 50% time in-office or with customers, along with competitive compensation including bonuses and stock grants.
Matching Summary
This role supports Large Enterprise customers in the Retail, Hospitality, and Transportation industries by ensuring quality service and operational performance.
Salary
Base: $113,800 - $192,200 USD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package available
Skills & Requirements
Must-have
7+ years customer facing services experience
Executive level issue resolution and escalation
CRM and customer success platform proficiency
Complex software or SaaS environment management
Strategic success plan development
Nice-to-have
Consumption-based revenue model experience
Strong executive relationship building skills
Cross-functional collaboration with Sales and Product