2025 Workforce Management Gvpad – Rtm/wfm Representative Or Associate

Concentrix

Quezon City, Philippines
Not specified (suggested: hybrid based on call center dynamics).
Intraday performance monitoring
Agent schedule distribution
Call center experience required
Concentrix is seeking a Real Time Management Associate/Representative for their Quezon City location, responsible for managing intraday performance in a call center environment. The ideal candidate should possess a bachelor's degree, call center experience, and strong organizational and analytical skills

Job Summary

  • The Real Time Management Associate/Representative is responsible for managing the intraday performance of multiple programs or lines of business at one or more Call Centers.
  • This position utilizes monitoring systems to ensure appropriate staffing levels and agent availability to meet client expectations and Concentrix scheduling standards.
  • Candidates must have at least one year of experience in a call center and possess strong organizational skills with the ability to work well under pressure.

Matching Summary

Match Score: 75

Concentrix is seeking a Real Time Management Associate/Representative for their Quezon City location, responsible for managing intraday performance in a call center environment. The ideal candidate should possess a bachelor's degree, call center experience, and strong organizational and analytical skills.

Skills & Requirements

Must-have

  • Intraday performance monitoring
  • Agent schedule distribution
  • Call center experience required
  • IEX or CMS proficiency preferred
  • Microsoft Office proficiency

Nice-to-have

  • Strong negotiation and collaboration skills
  • Ability to coach and develop action plans
  • Excellent organizational and attention to detail
  • Experience with resource scheduling applications

Key Requirements

  • Bachelor's degree in related field preferred
  • Minimum one year call center experience required
  • Less than two years relevant experience preferred

Work Rights

Not specified

Tailored Resume

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