Concierge

Four Seasons

Los Angeles, CA, United States
Base: $35.21 ph; bonus/equity: not specified; bene...
Guest service and hospitality
Local knowledge and recommendations
Handling guest inquiries and complaints
The Concierge is responsible for responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies

Job Summary

  • The Concierge is responsible for responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.
  • Four Seasons provides employees with the same level of care that we expect to be shared with our guests and has been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.
  • You will be part of a cohesive team with opportunities to build a successful career with global potential, have access to a robust benefit plan, and be recognized for excellence.

Matching Summary

The Concierge is responsible for responding to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Salary

Base: $35.21 per hour; Bonus/Equity: Not specified; Benefits: Robust benefit plan available

Skills & Requirements

Must-have

  • Guest service and hospitality
  • Local knowledge and recommendations
  • Handling guest inquiries and complaints
  • Package and message processing
  • Use of hotel software systems
  • Flexible schedule including weekends and holidays

Nice-to-have

  • Positive attitude and willingness to learn
  • Team collaboration and mutual respect
  • Passion for excellence and enthusiasm

Key Requirements

  • Minimum two years related work experience
  • High analytical and organizational skills
  • English speaking, writing, and reading
  • Flexible schedule availability
  • Work authorization for the United States

Work Rights

Work authorization for the location is required

Tailored Resume

Cover Letter