Not specified; benefits: annual every house member...
On-site
10+ years it leadership experience
Managed service provider sla management
Hospitality pms and pos systems knowledge
The Director of IT Services & Delivery holds global accountability for the technology experience across over 45 houses and multiple brands
Job Summary
The Director of IT Services & Delivery holds global accountability for the technology experience across over 45 houses and multiple brands.
This role requires owning end-to-end incident management, managing MSP relationships, and ensuring strict PCI-DSS and GDPR compliance across all locations.
Soho House offers competitive compensation including annual membership, staff discounts on food and retail, and comprehensive health benefits.
Matching Summary
The Director of IT Services & Delivery holds global accountability for the technology experience across over 45 houses and multiple brands.
Salary
Not specified; Benefits: Annual Every House Membership, 50% off Food & Drink, Private Health and Dental Care, Staff Discounts
Skills & Requirements
Must-have
10+ years IT leadership experience
Managed Service Provider SLA management
Hospitality PMS and POS systems knowledge
PCI-DSS operational compliance ownership
Global multi-site technology support delivery
IT budget planning and vendor negotiation
Nice-to-have
Experience with generative AI and automation
Background in luxury retail or lifestyle brands
Strong stakeholder management across functions
Familiarity with Oracle ERP and Dayforce HCM
Ability to drive proactive service culture
Key Requirements
10+ years in IT leadership roles
3+ years at IT Service Delivery Director level
Proven track record in hospitality or luxury retail