Supervisor, Verbal Complaints- Compliance Servicing

Shelter Lending Services LLC

Fully remote
Superior customer service skills
Knowledge of mortgage compliance
Ability to manage escalations
Shelter Lending Services LLC is seeking a Supervisor for their Homeowner Advocacy Team, focusing on managing consumer complaint investigations to enhance customer experience. The ideal candidate will have supervisory experience, strong customer service skills, and a solid understanding of mortgage servicing compliance

Job Summary

  • At Newrez, we bring big thinkers and caring doers together to make home happen.
  • The Supervisor will work with various department leaders to ensure resolution for the consumer.
  • We offer benefits that support you in every aspect of your life.

Matching Summary

Match Score: 85

Shelter Lending Services LLC is seeking a Supervisor for their Homeowner Advocacy Team, focusing on managing consumer complaint investigations to enhance customer experience. The ideal candidate will have supervisory experience, strong customer service skills, and a solid understanding of mortgage servicing compliance.

Skills & Requirements

Must-have

  • superior customer service skills
  • knowledge of mortgage compliance
  • ability to manage escalations

Nice-to-have

  • strong organizational skills
  • experience with SQL and Tableau
  • ability to adapt to change

Key Requirements

  • High School Diploma required
  • 6+ years related experience
  • prior supervisory experience

Work Rights

Not specified

Tailored Resume

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