Guest Experience Coordinator

Four Seasons

Fort Lauderdale, FL, US
Base: competitive salary + wages; bonus/equity: no...
Luxury hospitality guest relations
Personalized service delivery
Multi-department coordination
The Guest Experience Coordinator serves as the primary host and ambassador for the property, curating seamless, personalized, and emotionally resonant guest journeys from pre-arrival through post-stay

Job Summary

  • The Guest Experience Coordinator serves as the primary host and ambassador for the property, curating seamless, personalized, and emotionally resonant guest journeys from pre-arrival through post-stay.
  • Four Seasons offers competitive salary, comprehensive benefits, excellent training and development opportunities, complimentary accommodation at other Four Seasons Hotels and Resorts, dry cleaning for employee uniforms, and employee meals.
  • The role requires flexibility to work diverse schedules including days, evenings, weekends, and holidays, emphasizing genuine human connection to define luxury.

Matching Summary

The Guest Experience Coordinator serves as the primary host and ambassador for the property, curating seamless, personalized, and emotionally resonant guest journeys from pre-arrival through post-stay.

Salary

Base: Competitive Salary and wages; Bonus/Equity: Not specified; Benefits: Comprehensive benefits package, training, accommodation, dry cleaning, meals

Skills & Requirements

Must-have

  • Luxury hospitality guest relations
  • Personalized service delivery
  • Multi-department coordination
  • Guest preference management
  • Fast-paced environment adaptability
  • Excellent communication skills

Nice-to-have

  • Strong time management skills
  • Knowledge of Opera PMS
  • Polished personal presentation
  • Emotional guest connection
  • Team collaboration
  • Concierge-level service

Key Requirements

  • 2–4 years luxury hospitality experience
  • Experience in guest relations or concierge
  • Ability to lift 30–50 lbs
  • US work authorization required

Work Rights

US work authorization required

Tailored Resume

Cover Letter