Senior Product Manager - Voice Agents

Zoom

Base: $124,000.00 - $271,200.00; bonus/equity: inc...
Hybrid
5+ years product management experience
2+ years ai/ml product experience
Voice agent or conversational ai shipping
This role drives the development of advanced AI agents for Zoom Virtual Agent, integrating speech, telephony, and reasoning capabilities

Job Summary

  • This role drives the development of advanced AI agents for Zoom Virtual Agent, integrating speech, telephony, and reasoning capabilities.
  • The ideal candidate will partner closely with ML engineers to design models for intent recognition, entity extraction, and dialogue management.
  • Zoom offers a structured hybrid work environment with comprehensive benefits supporting physical, mental, and financial health.

Matching Summary

This role drives the development of advanced AI agents for Zoom Virtual Agent, integrating speech, telephony, and reasoning capabilities.

Salary

Base: $124,000.00 - $271,200.00; Bonus/Equity: Included in Total Direct Compensation philosophy; Benefits: Award-winning program including perks for health and work-life balance

Skills & Requirements

Must-have

  • 5+ years product management experience
  • 2+ years AI/ML product experience
  • Voice agent or conversational AI shipping
  • Deep understanding of ASR TTS NLU stack
  • Proficiency with Claude Code for prototyping
  • B2B SaaS scaling in CCaaS or UCaaS space

Nice-to-have

  • Strong product and UX sense
  • Experience with applied scientists collaboration
  • External event representation skills
  • Cross-product integration strategy
  • Enterprise customer discovery expertise

Key Requirements

  • 5+ years PM experience
  • 2+ years AI/ML production experience
  • Proven track record shipping B2B SaaS products
  • Ability to read model evaluation results
  • Experience writing detailed PRDs and API specs

Work Rights

Not specified

Tailored Resume

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