Business Banking Centralized Specialist - Plano, Tx - Spanish Required

Bank of America

Plano, TX, US
On-site
Client solutions advisory
Oral communications
Customer and client focus
Bank of America is seeking a Business Banking Centralized Specialist in Plano, TX, who is fluent in Spanish. The role involves providing small business products and services over the phone, focusing on client relationship management and retention

Job Summary

  • This job is responsible for providing Small Business products, services, and strategies to clients over the phone.
  • Key responsibilities include acquiring and deepening client relationships with a focus on client delight and retention through inbound calls and referrals.
  • Job expectations include collaborating with sales and support partners across the enterprise to deliver a seamless one-team approach.

Matching Summary

Match Score: 85

Bank of America is seeking a Business Banking Centralized Specialist in Plano, TX, who is fluent in Spanish. The role involves providing small business products and services over the phone, focusing on client relationship management and retention.

Skills & Requirements

Must-have

  • Client Solutions Advisory
  • Oral Communications
  • Customer and Client Focus
  • Risk Management
  • Spanish language proficiency

Nice-to-have

  • Client Experience Branding
  • Client Management
  • Pipeline Management
  • Referral Management
  • Coaching
  • Managing through change

Key Requirements

  • High call volume environment experience
  • Excellent verbal and written communication skills
  • Strong customer service skills
  • Minimum of 2 years Financial/Banking or call center experience
  • Proficient knowledge in Microsoft Office

Work Rights

Not specified

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