Customer Success is a key role to ensure Workday’s customer happiness and success, acting as advisors and facilitators to our customers
Job Summary
Customer Success is a key role to ensure Workday’s customer happiness and success, acting as advisors and facilitators to our customers.
Customer Success Management (CSM) is Workday’s liaison between our Professional Services and Production Services teams, planning and overseeing enterprise-level support and service activities.
We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive, offering trust to take risks, tools to grow, and skills to develop.
Matching Summary
Customer Success is a key role to ensure Workday’s customer happiness and success, acting as advisors and facilitators to our customers.
Skills & Requirements
Must-have
customer relationship coordination
Workday roadmap communication
customer success plan development
issue resolution and escalation
customer adoption of solutions
Nice-to-have
sun-drenched optimism and drive
curious minds and courageous collaborators
empathy and shared enthusiasm
building smarter solutions
meaningful work with Workmates
Key Requirements
3-5+ years customer facing services role
Corporate Financial accounting experience
Functional domain expertise with Financial software
Project management experience with Workday HCM, Payroll, or Financials preferred