National Support Specialist, Multivendor Services - Siemens

Philips

Multiple Locations
Base: $46.00 to $80.00 ph; bonus/equity: annual in...
Fully remote
Technical expert problem solver
Lead and mentor field service engineers
Resolve complex technical escalations
Provide leadership, training, and technical expertise to Field Service Engineers (FSEs), supporting them both onsite and remotely to ensure proper troubleshooting and repair methodology

Job Summary

  • Provide leadership, training, and technical expertise to Field Service Engineers (FSEs), supporting them both onsite and remotely to ensure proper troubleshooting and repair methodology.
  • Manage all technical escalations within the region, leading resolution strategies, instructing teams on repair solutions, and ensuring timely, effective corrective actions.
  • We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve.

Matching Summary

Provide leadership, training, and technical expertise to Field Service Engineers (FSEs), supporting them both onsite and remotely to ensure proper troubleshooting and repair methodology.

Salary

Base: $46.00 to $80.00 per hour; Bonus/Equity: annual incentive bonus, sales commission or long-term incentives may be offered; Benefits: comprehensive Philips Total Rewards benefits program

Skills & Requirements

Must-have

  • Technical expert problem solver
  • Lead and mentor Field Service Engineers
  • Resolve complex technical escalations
  • Service quality and parts usage improvements
  • Remote troubleshooting and repair

Nice-to-have

  • Elevating team performance
  • Excellent customer experiences
  • Business improvement initiatives
  • Adherence to procedures
  • Health technology company mission

Key Requirements

  • 5+ years servicing specific Siemens equipment
  • High school diploma minimum
  • US work authorization required
  • Reside in contiguous United States

Work Rights

Must have US work authorization

Tailored Resume

Cover Letter