Computer Aided Dispatch (cad) Technical Manager (ncs) - Bcit

Baltimore City

Baltimore, US
$105,085.00 - $173,250.00 annually; starting pyy r...
On-site
Cad and 911 systems management
Vendor contract oversight
System upgrades and patching
The Computer Aided Dispatch (CAD) Technical Manager plans, designs, and administers all aspects of the City of Baltimore’s CAD and 911 technology infrastructure and operations

Job Summary

  • The Computer Aided Dispatch (CAD) Technical Manager plans, designs, and administers all aspects of the City of Baltimore’s CAD and 911 technology infrastructure and operations.
  • This role involves managing CAD and 911 vendors, technical support staff, and coordinating efforts with all PSSEC Agencies, serving as a subject matter expert for system upgrades and testing.
  • The position requires managing remediation on system and user issues, developing documentation, and supporting emergency activations of the Emergency Operations Center.

Matching Summary

The Computer Aided Dispatch (CAD) Technical Manager plans, designs, and administers all aspects of the City of Baltimore’s CAD and 911 technology infrastructure and operations.

Salary

$105,085.00 - $173,250.00 Annually; Starting Pay Range: $105,085.00 – $139,167.00 Annually; Benefits: Medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans, wellness programs, support groups, and workshops.

Skills & Requirements

Must-have

  • CAD and 911 systems management
  • Vendor contract oversight
  • System upgrades and patching
  • Public safety dispatching methodologies

Nice-to-have

  • Next Generation 911 knowledge
  • CJIS compliance understanding
  • Strong communication skills
  • Customer service principles

Key Requirements

  • 5 years CAD/911 systems administration
  • 3 years supervising technical staff
  • 3 years dispatching methodologies experience
  • 4 Year College Degree (or equivalent experience)

Work Rights

Residency in Baltimore City required

Tailored Resume

Cover Letter