Customer Service Representative - Aftermarket Parts (charlotte, Nc)

Terex

Charlotte, North Carolina, US
Base: $25-$30 hourly; bonus/equity: not specified;...
Inbound and outbound phone support
Process orders, credits, and returns
Monitor order fulfillment
Provide inbound and outbound phone support for our Aftermarket Parts contact center, managing cases efficiently and responding to customer inquiries quickly

Job Summary

  • Provide inbound and outbound phone support for our Aftermarket Parts contact center, managing cases efficiently and responding to customer inquiries quickly.
  • Process orders, credits, and returns in compliance with company guidelines, while identifying, addressing, and escalating issues as needed.
  • Terex offers competitive salaries, health insurance, life insurance, disability, paid time off, 401k matching, employee stock purchase plan, and tuition reimbursement.

Matching Summary

Provide inbound and outbound phone support for our Aftermarket Parts contact center, managing cases efficiently and responding to customer inquiries quickly.

Salary

Base: $25-$30 hourly; Bonus/Equity: Not specified; Benefits: Competitive benefits package including health insurance, 401k matching, etc.

Skills & Requirements

Must-have

  • Inbound and outbound phone support
  • Process orders, credits, and returns
  • Monitor order fulfillment
  • Part identification
  • Track performance metrics

Nice-to-have

  • Foster a vibrant and inclusive work culture
  • Embrace diversity
  • Process improvement and lean manufacturing
  • Strong organizational and time management skills

Key Requirements

  • 4 years of experience in Customer Service or related field OR Bachelor's degree
  • Excellent written and verbal communication skills
  • Experience with Oracle and Salesforce
  • Proficiency in Microsoft Office 365

Work Rights

Not specified

Tailored Resume

Cover Letter