This leadership role is responsible for managing a team of Customer Care Specialists while overseeing the full customer lifecycle from onboarding to renewal
Job Summary
This leadership role is responsible for managing a team of Customer Care Specialists while overseeing the full customer lifecycle from onboarding to renewal.
You will play a key role in aligning customer success and sales strategies to optimize processes and foster a culture of excellence.
The position requires driving upsell and cross-sell strategies within existing accounts while ensuring accurate forecasting using CRM tools.
Matching Summary
This leadership role is responsible for managing a team of Customer Care Specialists while overseeing the full customer lifecycle from onboarding to renewal.
Skills & Requirements
Must-have
5+ years customer success experience
2+ years team management experience
CRM platform proficiency Salesforce
Nice-to-have
Strong coaching and mentorship skills
Proven track record of revenue growth
Passion for customer-centric culture
Key Requirements
5+ years experience in customer success or inside sales
2+ years experience managing a team
Proficiency with Salesforce and customer success tools