Gn - Song - Service - Five9 - Manager

Halfspace ApS

Gurgaon, India
Hybrid
Five9 contact center platform
Cx transformation strategy
Ccaas advisory & solution architecture
This job posting seeks a Five9 Manager for Halfspace ApS, with a focus on customer experience transformation and consulting within contact center operations. The ideal candidate should have over 8 years of experience, an MBA from a tier 1 institute, and strong expertise in CCaaS solutions, particularly Five9

Job Summary

  • The role involves developing and executing contact center strategic initiatives including AI and Gen AI strategies to optimize business expenses.
  • Candidates will be responsible for creating business cases and strategic transformation roadmaps based on market trends while delivering Five9 solutions to clients.
  • This position offers the opportunity to work on transformative projects with key G2000 clients and co-create innovative solutions with industry experts.

Matching Summary

Match Score: 85

This job posting seeks a Five9 Manager for Halfspace ApS, with a focus on customer experience transformation and consulting within contact center operations. The ideal candidate should have over 8 years of experience, an MBA from a tier 1 institute, and strong expertise in CCaaS solutions, particularly Five9.

Skills & Requirements

Must-have

  • Five9 Contact Center Platform
  • CX Transformation Strategy
  • CCaaS Advisory & Solution Architecture
  • Business Case Creation & Value Realization
  • AI/Gen AI Strategy for Customer Experience

Nice-to-have

  • Consulting experience with Amazon Connect or Genesys Cloud
  • Knowledge of Salesforce or ServiceNow integrations
  • Experience in marketing and sales transformation
  • Familiarity with cloud economics and TCO modeling

Key Requirements

  • 8+ years of relevant experience
  • MBA from a tier 1 institute
  • In-depth knowledge of VCC Administrator and IVR scripts
  • Experience with multichannel self-service and Omni-Channel Routing

Work Rights

Not specified

Tailored Resume

Cover Letter