Service Desk Agent I

ScottsMiracle-Gro

Multiple Locations
First-line technical support
Troubleshooting hardware and software
Incident management
The role of the IT Service Desk Agent I plays a crucial role in providing frontline technical support to end-users

Job Summary

  • The role of the IT Service Desk Agent I plays a crucial role in providing frontline technical support to end-users.
  • They are responsible for incident management, logging and prioritizing incidents, and tracking their resolution.
  • Additionally, they utilize and maintain documentation through knowledge articles to empower users and facilitate self-service.

Matching Summary

The role of the IT Service Desk Agent I plays a crucial role in providing frontline technical support to end-users.

Skills & Requirements

Must-have

  • first-line technical support
  • troubleshooting hardware and software
  • incident management

Nice-to-have

  • effective collaboration skills
  • user satisfaction focus
  • knowledge management

Key Requirements

  • High School diploma or GED
  • 0 - 2 years of experience
  • Proficiency in ServiceNow or similar platform

Work Rights

Not specified

Tailored Resume

Cover Letter