Principal Specialist Solution Engineer, Itsm & Employee Service
SALESFORCE
3+ years solution engineering experience
Deep itsm process expertise
Strong itil and esm framework knowledge
This role involves partnering with Account Executives to design and deliver compelling Salesforce solutions that transform how organizations deliver IT and HR services
Job Summary
This role involves partnering with Account Executives to design and deliver compelling Salesforce solutions that transform how organizations deliver IT and HR services.
Candidates must possess deep ITSM expertise to lead discovery with stakeholders and map real challenges to Salesforce ITSM and Employee Service solutions.
The position requires showcasing how Agentforce can orchestrate workflows across systems to autonomously resolve incidents and augment service teams at scale.
Matching Summary
This role involves partnering with Account Executives to design and deliver compelling Salesforce solutions that transform how organizations deliver IT and HR services.
Skills & Requirements
Must-have
3+ years solution engineering experience
Deep ITSM process expertise
Strong ITIL and ESM framework knowledge
Hands-on AI agent and Agentforce capabilities
Stakeholder engagement with C-suite executives
Nice-to-have
Experience with ServiceNow or Jira Service Management
Background in HR Service Delivery environments
Salesforce certifications like Service Cloud Consultant