Technical Customer Support Specialist

Becton, Dickinson, and Company

Salt Lake City, UT, US
Fully remote
High school diploma or ged
1 year related experience
Strong telephone communication skills
BD is seeking a Technical Customer Support Specialist for their Salt Lake City location, focusing on providing customer support for Capital Equipment related to medical devices. The role emphasizes strong customer service skills, troubleshooting, and documentation, while promoting a collaborative and growth-oriented work culture

Job Summary

  • This position performs interactive troubleshooting on BD owned and customer owned Capital Equipment and completes the complaint file.
  • The role involves determining if information constitutes a complaint or routine servicing while documenting all interactions accurately.
  • BD prioritizes on-site collaboration with a minimum of 4 days in-office presence per week to foster creativity and innovation.

Matching Summary

Match Score: 75

BD is seeking a Technical Customer Support Specialist for their Salt Lake City location, focusing on providing customer support for Capital Equipment related to medical devices. The role emphasizes strong customer service skills, troubleshooting, and documentation, while promoting a collaborative and growth-oriented work culture.

Skills & Requirements

Must-have

  • High school diploma or GED
  • 1 year related experience
  • Strong telephone communication skills
  • Word processing and spreadsheet proficiency
  • Troubleshooting capital equipment issues

Nice-to-have

  • Experience in regulated industry
  • Knowledge of medical terminology
  • Ability to handle irate customers
  • Collaborative team environment preference

Key Requirements

  • High school diploma or equivalent
  • Minimum 1 year experience in related area
  • Good communication skills demonstrated
  • Proficiency in Word Processing and spreadsheets

Work Rights

Not specified

Tailored Resume

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