Job Summary

• The Resource Planning Manager is responsible for overseeing the Intraday efforts of the BPO and managing the direct relationship between Netflix and the outsourcer to ensure performance meets expectations.
• They lead a team that creates schedule requirements and work closely with capacity planning analysts to meet demand forecasts, while facilitating performance tracking and improvement opportunities.
• Netflix is an equal opportunity employer that values diversity of thought and background and approaches diversity and inclusion seriously and thoughtfully.

Matching Summary

Skills & Requirements

Key Requirements

• BA/BS degree or equivalent experience
• 3+ years leadership in Workforce Management
• Experience in intraday management
• People management and influencing skills
• Proficiency with Workforce Management systems
• Ability to work flexible hours across time zones
• Willingness to travel internationally

Work Rights