Enablement Lead, Customer And Partner Support

Xometry

Lexington, KY, United States
On-site
Design training programs
Manage knowledge base
Lead internal communications
Xometry is seeking an Enablement Lead for its Customer and Partner Support team in Lexington, KY. The role focuses on developing training programs, managing knowledge resources, and enhancing communications to empower frontline teams and partners

Job Summary

  • This role is responsible for building, optimizing, and delivering the tools, training, and communications that empower our frontline teams, partners, and internal stakeholders to deliver world-class service.
  • Own the creation, organization, and governance of the internal knowledge base (process documentation, SOPs, troubleshooting guides, playbooks).
  • Partner closely with Support Operations, Quality, Workforce Management, Product, Engineering, Sales, and Partner Management to ensure alignment on enablement needs.

Matching Summary

Match Score: 85

Xometry is seeking an Enablement Lead for its Customer and Partner Support team in Lexington, KY. The role focuses on developing training programs, managing knowledge resources, and enhancing communications to empower frontline teams and partners.

Skills & Requirements

Must-have

  • design training programs
  • manage knowledge base
  • lead internal communications
  • cross-functional collaboration
  • define enablement KPIs

Nice-to-have

  • instructional design expertise
  • operational understanding
  • passion for enabling others

Key Requirements

  • 1-3+ years in Enablement, Training, Instructional Design, Knowledge Management, or Customer Support Operations
  • Proven experience building scalable training programs
  • Strong writing and editing skills
  • Demonstrated ability to design training materials
  • Experience with learning management systems (LMS)
  • Excellent communication and storytelling skills
  • Strong project management skills
  • Analytical mindset

Work Rights

Not specified

Tailored Resume

Cover Letter