Customer Success Manager, Midmarket Japan D&m(evergreen)

Autodesk

Tokyo, Japan
Base: not specified; bonus/equity: annual cash bon...
Customer success experience up to 5 years
Japanese business-level communication skills
Experience with large japan-based corporations
The Customer Success Manager plays a pivotal role in driving the success of medium-to-large enterprises by overseeing their onboarding and effective use of Autodesk solutions

Job Summary

  • The Customer Success Manager plays a pivotal role in driving the success of medium-to-large enterprises by overseeing their onboarding and effective use of Autodesk solutions.
  • You will manage your own portfolio of customers primarily in the manufacturing industry, co-creating tailored plans to ensure measurable business value and long-term retention.
  • Autodesk offers a flexible working environment based in Tokyo, Japan, where you will collaborate with Sales teams, Technical Support, and Channel Partners to achieve customer outcomes.

Matching Summary

The Customer Success Manager plays a pivotal role in driving the success of medium-to-large enterprises by overseeing their onboarding and effective use of Autodesk solutions.

Salary

Base: Not specified; Bonus/Equity: Annual cash bonuses and stock grants may be included; Benefits: Comprehensive benefits package offered

Skills & Requirements

Must-have

  • Customer Success experience up to 5 years
  • Japanese business-level communication skills
  • Experience with large Japan-based corporations
  • Ability to co-create tailored success plans
  • Data-driven customer health monitoring

Nice-to-have

  • Experience in manufacturing industry digital solutions
  • Strong executive and business-level communication
  • Customer empathy and customer-first mindset
  • Collaboration across internal and external stakeholders
  • Proven ability to prioritize complex tasks

Key Requirements

  • Up to 5 years of Customer Success or related experience
  • Business level English proficiency required
  • Excellent verbal and written Japanese communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter