It Service Desk Agent

Morgan & Morgan

Tampa, FL, United States
Not specified; not specified; medical, dental, 401...
On-site
2 years service desk experience
Active directory functionality knowledge
Microsoft office 365 proficiency
Morgan & Morgan is seeking an IT Service Desk Agent for their Tampa office to provide technical support to end-users through various communication channels. The ideal candidate should have at least two years of experience in a service desk role, strong communication skills, and the ability to troubleshoot technical issues effectively

Job Summary

  • The role involves providing frontline technical support to end-users via phone calls, email, and chat while troubleshooting problems and escalating as required.
  • Morgan & Morgan is a leading personal injury law firm with over 6,000 employees united by the mission to protect consumer rights.
  • Full-time employees receive an excellent benefits package including medical and dental insurance, a 401(k) plan, paid time off, and paid holidays.

Matching Summary

Match Score: 85

Morgan & Morgan is seeking an IT Service Desk Agent for their Tampa office to provide technical support to end-users through various communication channels. The ideal candidate should have at least two years of experience in a service desk role, strong communication skills, and the ability to troubleshoot technical issues effectively.

Salary

Not specified; Not specified; Medical, dental, 401(k), PTO, holidays included

Skills & Requirements

Must-have

  • 2 years Service Desk experience
  • Active Directory functionality knowledge
  • Microsoft Office 365 proficiency
  • Freshservice platform documentation
  • Flexible hours including weekends

Nice-to-have

  • VMWare Horizon Virtual Desktops
  • Salesforce experience
  • ITIL Foundation certification
  • Remote support tools familiarity
  • Collaborative team environment

Key Requirements

  • Minimum of 2 years Service Desk experience
  • ITIL Foundation certification preferred
  • Experience with VMWare Horizon Virtual Desktops preferred
  • E-Verify authorization required for US work

Work Rights

Must be authorized to work in the U.S. per E-Verify

Tailored Resume

Cover Letter