Askgs Experience Center Associate - German Bilingual

Johnson & Johnson

Paranaque, National Capital Region, Philippines
Not specified (implied to be office-based due to company relocation plans).
German bilingual language skills
Customer service experience
Case management system documentation
Johnson & Johnson is seeking a German Bilingual AskGS Experience Center Associate in Paranaque, Philippines. The role involves resolving inquiries related to HR, Procurement, and Payroll services while ensuring high-quality customer service

Job Summary

  • The AskGS Experience Center Associate will resolve regional or global employee/customer inquiries regarding HR, Procurement, and Payroll processes and policies through multiple channels.
  • This role involves meeting all expected service levels, documenting cases in the Case Management system, and supporting J&J employees and the GS community with tier 1 services.
  • The position requires strong communication skills, computer literacy, and the ability to work effectively in a fast-paced, self-directed team-based environment.

Matching Summary

Match Score: 85

Johnson & Johnson is seeking a German Bilingual AskGS Experience Center Associate in Paranaque, Philippines. The role involves resolving inquiries related to HR, Procurement, and Payroll services while ensuring high-quality customer service.

Skills & Requirements

Must-have

  • German bilingual language skills
  • Customer service experience
  • Case management system documentation
  • HR, Procurement, and Payroll inquiries
  • Multi-channel communication

Nice-to-have

  • Employee and customer-focused mindset
  • Continuous improvement initiatives
  • Positive work environment contribution
  • Digital acumen development

Key Requirements

  • German and English language proficiency
  • Computer literate with MS Office
  • Experience with CRM (SalesForce/Service Now preferred)

Work Rights

Not specified

Tailored Resume

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