The Service Engagement Manager owns the MDR service relationship in its entirety, from onboarding through every service review, escalation, and critical incident
Job Summary
The Service Engagement Manager owns the MDR service relationship in its entirety, from onboarding through every service review, escalation, and critical incident.
You will lead structured customer onboarding, deliver monthly and quarterly service reviews with real substance, and serve as the primary escalation point during security incidents.
Trend Micro enables organizations to simplify and secure their connected world, fostering a culture that embraces change, empowers people, and encourages innovation.
Matching Summary
The Service Engagement Manager owns the MDR service relationship in its entirety, from onboarding through every service review, escalation, and critical incident.
Skills & Requirements
Must-have
MDR service relationship ownership
customer onboarding and value realization
service review delivery
incident response coordination
customer feedback synthesis
proactive customer engagement
Nice-to-have
AI/ML concepts understanding
fast-paced 24/7 operations
global team collaboration
embracing change and innovation
Key Requirements
Bachelor's degree in a related field
3+ years customer-facing tech experience
Sufficient security knowledge for credible engagement