Enterprise Product Support Manager

Stripe Issuing

Singapore, Singapore
On-site
8+ years leading operations support teams
Cross-functional collaboration experience
Weekly and monthly business metrics reporting
The role involves recruiting, managing, and developing a team of Operations Associates to support Stripe's largest and fastest-growing users

Job Summary

  • The role involves recruiting, managing, and developing a team of Operations Associates to support Stripe's largest and fastest-growing users.
  • You will drive operational delivery and process improvements while balancing efficiency with user impact in the APAC region.
  • The position requires setting clear goals, providing regular feedback, and fostering a culture of transparency, empathy, and empowerment.

Matching Summary

The role involves recruiting, managing, and developing a team of Operations Associates to support Stripe's largest and fastest-growing users.

Skills & Requirements

Must-have

  • 8+ years leading operations support teams
  • Cross-functional collaboration experience
  • Weekly and monthly business metrics reporting
  • Process improvement and innovation passion
  • Data-driven performance analysis

Nice-to-have

  • Building and scaling support teams
  • Expanding vernacular language operations
  • High growth technology company background
  • New process launches experience

Key Requirements

  • At least 8+ years experience leading operations support teams
  • Experience delivering weekly and monthly business metrics
  • Ability to work a weekend day for a weekday off

Work Rights

Not specified

Tailored Resume

Cover Letter