Reservations Agent

Sofitel Sydney Wentworth

East Melbourne, Australia
On-site
Handling guest bookings
Responding to guest inquiries
Maintaining up-to-date knowledge
The Sofitel Sydney Wentworth is seeking a Reservations Agent who will provide exceptional customer service and manage hotel bookings. Ideal candidates should have prior experience in hospitality, strong communication skills, and a guest-centric approach

Job Summary

  • As a Reservations Agent, you will play a vital role in delivering exceptional service and creating memorable experiences for our guests.
  • Key responsibilities will include managing guest bookings, changes, and cancellations with accuracy and professionalism, and responding promptly and courteously to guest inquiries via phone, email, and other communication channels.
  • Enjoy discounted car parking right on site, plus exclusive deals on food & beverage, and get access to special Accor family and friends room rates across the globe.

Matching Summary

Match Score: 85

The Sofitel Sydney Wentworth is seeking a Reservations Agent who will provide exceptional customer service and manage hotel bookings. Ideal candidates should have prior experience in hospitality, strong communication skills, and a guest-centric approach.

Skills & Requirements

Must-have

  • handling guest bookings
  • responding to guest inquiries
  • maintaining up-to-date knowledge
  • delivering exceptional guest service
  • guest-centric approach
  • accuracy and attention to detail

Nice-to-have

  • transformative power of progress
  • diverse perspectives collide
  • spark creativity and fresh possibilities
  • passion for delivering exceptional guest experiences

Key Requirements

  • Prior experience in reservations or customer service in hospitality
  • Excellent communication and interpersonal skills
  • Ability to work a variety of different shift times
  • Strong organisational abilities
  • Proficiency in hotel property management systems (PMS)

Work Rights

Not specified

Tailored Resume

Cover Letter