This role is responsible for the accurate end-to-end resolution of post-sale customer requests, warranty products, and disputes to ensure high customer satisfaction
Job Summary
This role is responsible for the accurate end-to-end resolution of post-sale customer requests, warranty products, and disputes to ensure high customer satisfaction.
The position requires managing and developing a team of Customer Operations specialists while overseeing authorized service partners to adhere to safety and quality standards.
Candidates must have extensive experience in the Low Voltage Switchgear industry with a proven track record of delivering effective resolution strategies for complex customer claims.
Matching Summary
This role is responsible for the accurate end-to-end resolution of post-sale customer requests, warranty products, and disputes to ensure high customer satisfaction.
Skills & Requirements
Must-have
12-15 years post-sales service experience
Low Voltage Switchgear industry expertise
Customer complaint and dispute resolution
Service partner network management
End-to-end issue resolution strategies
Nice-to-have
Continuous improvement focus
Cross-functional stakeholder coordination
Operational excellence mindset
Team coaching and development skills
Key Requirements
BE/B.Tech/Diploma in Electrical Engineering
12-15 years demonstrated experience in post-sales service
Experience with Low Voltage components application