Contact Center Rep Iii, Eng/mandarin/cantonese Small Business Banking
TD Bank
Markham, Ontario, Canada
Base: $47,200 - $66,600 cad; bonus/equity: not spe...
Hybrid
Fluent in english and mandarin or cantonese
High school diploma or equivalent
Exceptional communication and listening skills
This role serves as the voice of TD, delivering legendary customer service to over 27 million customers by providing trusted support and solutions
Job Summary
This role serves as the voice of TD, delivering legendary customer service to over 27 million customers by providing trusted support and solutions.
The position requires working a flexible schedule from Monday to Sunday between 7am and 12am EST, with 95% of time spent working offsite after training.
TD offers comprehensive colleague development, including regular performance conversations, mentoring programs, and a competitive total rewards package with health and savings benefits.
Matching Summary
This role serves as the voice of TD, delivering legendary customer service to over 27 million customers by providing trusted support and solutions.
Salary
Base: $47,200 - $66,600 CAD; Bonus/Equity: Not specified; Benefits: Health, savings, retirement, paid time off, banking discounts
Skills & Requirements
Must-have
Fluent in English and Mandarin or Cantonese
High School Diploma or equivalent
Exceptional communication and listening skills
Ability to multitask across multiple screens
Digital literacy with various devices
Nice-to-have
Experience in financial or service industries
Resiliency when responding to challenging situations
Positive attitude and integrity
Curiosity to help business owners meet needs
Key Requirements
High School Diploma or equivalent
Language assessment for Cantonese/Mandarin fluency