Supervisor, Quality Control- Call Monitoring

Your Home Financial LLC

**
6+ years mortgage servicing experience
Strong knowledge of gse guidelines
Proficient in microsoft excel and word
** Newrez is seeking a Supervisor for their Quality Control team, responsible for overseeing the quality of customer interactions and ensuring compliance with company standards. The ideal candidate will have significant experience in mortgage servicing and call auditing, along with strong leadership and analytical skills. **

Job Summary

  • The Supervisor leads the Quality Control team to ensure high-quality, consistent interactions between homeowners and customer-facing agents.
  • The role requires managing audit schedules, creating improvement action plans, and partnering with leadership to validate remediation plans.
  • Newrez offers a comprehensive benefits package including medical insurance, 401(k) matching, paid parental leave, and employee mortgage loan programs.

Matching Summary

Match Score: 75

** Newrez is seeking a Supervisor for their Quality Control team, responsible for overseeing the quality of customer interactions and ensuring compliance with company standards. The ideal candidate will have significant experience in mortgage servicing and call auditing, along with strong leadership and analytical skills. **

Skills & Requirements

Must-have

  • 6+ years mortgage servicing experience
  • Strong knowledge of GSE guidelines
  • Proficient in Microsoft Excel and Word
  • Experience analyzing processes and data
  • Ability to work overtime as needed

Nice-to-have

  • Prior supervisory experience preferred
  • Knowledge of ACES system
  • Self-motivated and independent worker
  • Strong communication skills
  • Innovative problem-solving abilities

Key Requirements

  • High School Diploma required; Bachelor's degree preferred
  • 6+ years mortgage servicing experience
  • Prior supervisory experience preferred
  • Smartphone meeting security standards required

Work Rights

Not specified

Tailored Resume

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