Customer Service Associate

Accenture Australia

Sales incentive bonus based on number of sales - n...
Strong verbal communication skills in english
Ability to stay calm with stressed customers
Willingness to interact with diverse cultures
The role involves managing customer queries and complaints while serving as the front line of support for clients

Job Summary

  • The role involves managing customer queries and complaints while serving as the front line of support for clients.
  • Employees will de-escalate situations involving dissatisfied customers and adhere to specific Service Level Agreements regarding quality and productivity.
  • Benefits include a sales incentive bonus with no limit, career growth opportunities, and part-time options after two years of tenure.

Matching Summary

The role involves managing customer queries and complaints while serving as the front line of support for clients.

Salary

Sales incentive bonus based on number of sales - no limit; Base salary not specified; Benefits include recognition incentives and transport

Skills & Requirements

Must-have

  • Strong verbal communication skills in English
  • Ability to stay calm with stressed customers
  • Willingness to interact with diverse cultures
  • Comfortable working independently without supervision
  • Good sense of organization and attention to detail

Nice-to-have

  • Knowledge of customer service best practices
  • Desire to participate in professional development
  • Ability to perform well in fast-paced environment
  • Flexibility in terms of working hours
  • Positive and empathetic attitude toward customers

Key Requirements

  • SC/HSC/Diploma qualification required
  • Strong English language proficiency
  • Experience with customer service best practices preferred

Work Rights

Not specified

Tailored Resume

Cover Letter