Inbound Customer Service Agent

KONE

Moline, IL, USA
Base: $57,200 – $75,000; bonus/equity: annual bonu...
Receive and manage customer queries
Own cases from receipt to resolution
Update customer contact data
KONE is a global leader providing elevators, escalators, and automatic building doors, aiming to improve the flow of urban life

Job Summary

  • KONE is a global leader providing elevators, escalators, and automatic building doors, aiming to improve the flow of urban life.
  • Key responsibilities include receiving and managing customer queries, complaints, and master data changes, owning cases from receipt to resolution.
  • Benefits include competitive salary, flexible work schedule, opportunities to learn and grow, matching 401K, and comprehensive health and wellness plans.

Matching Summary

KONE is a global leader providing elevators, escalators, and automatic building doors, aiming to improve the flow of urban life.

Salary

Base: $57,200 – $75,000; Bonus/Equity: Annual Bonus plan at 5% Target Incentive; Benefits: Comprehensive health and wellness plans, Matching 401K, Paid holidays and paid time off

Skills & Requirements

Must-have

  • Receive and manage customer queries
  • Own cases from receipt to resolution
  • Update customer contact data
  • Speak clearly and understandably
  • Enter data while talking
  • Interact courteously and friendly

Nice-to-have

  • Innovation and sustainability leader
  • Collaborative, creative, and supportive environment
  • Passionate about safety and quality
  • Value authentic self
  • Embedded diversity, equity, and inclusion

Key Requirements

  • 3+ years related experience
  • High school diploma or GED
  • Proficient spelling, communication, data entry
  • Ability to read and interpret documents
  • Ability to perform basic math calculations

Work Rights

Not specified

Tailored Resume

Cover Letter