Information Technology Service Management Manager - Remote

Ferguson

Newport News, VA, US
Base: $7,568.91 - $13,247.76 monthly; bonus/equity...
Hybrid
It service management platform expertise
Atlassian jira and confluence management
Team leadership and people management
Ferguson is a Fortune 500 company committed to building better infrastructure, homes, and businesses while supporting its associates with meaningful careers

Job Summary

  • Ferguson is a Fortune 500 company committed to building better infrastructure, homes, and businesses while supporting its associates with meaningful careers.
  • The role involves leading day-to-day operations and enhancements of ITSM platforms, managing a team, and collaborating with business units and external partners to deliver technology solutions.
  • Ferguson offers a comprehensive benefits package supporting mental, physical, and financial well-being, including health coverage, paid parental leave, and associate discounts.

Matching Summary

Ferguson is a Fortune 500 company committed to building better infrastructure, homes, and businesses while supporting its associates with meaningful careers.

Salary

Base: $7,568.91 - $13,247.76 monthly; Bonus/Equity: Bonus or Incentive Plan eligible; Benefits: Health, dental, vision, paid time off, life insurance, 401(k) with company match and more

Skills & Requirements

Must-have

  • IT Service Management platform expertise
  • Atlassian Jira and Confluence management
  • Team leadership and people management
  • Vendor and contract management
  • Governance framework development
  • ITIL and ITSM principles knowledge

Nice-to-have

  • Strategic planning and roadmap execution
  • Strong communication skills
  • Flexibility and adaptability
  • Coaching and mentoring abilities
  • Microsoft 365 proficiency

Key Requirements

  • Minimum 5 years IT leadership experience
  • Bachelor's degree or equivalent experience
  • Deep technical expertise in ITSM platforms
  • Experience with ITIL, ITSM, and ITOM principles
  • Ability to lead technical design discussions
  • Experience managing vendor relationships

Work Rights

Not specified

Tailored Resume

Cover Letter