Sr. Customer Success Manager/customer Success Manager- Paradox

Workday

Chicago, IL, USA
Primary location base pyy range: $99,800 usd - $14...
Fully remote
Enterprise saas solutions
Customer success management
Account management
Be the primary account manager to Paradox clients around the globe, helping them achieve their strategic business goals with our AI-powered solutions and continuously wowing them with our delightfully simple, feels-like-magic software

Job Summary

  • Be the primary account manager to Paradox clients around the globe, helping them achieve their strategic business goals with our AI-powered solutions and continuously wowing them with our delightfully simple, feels-like-magic software.
  • Provide troubleshooting and product support to quickly resolve any open issues identified.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

Be the primary account manager to Paradox clients around the globe, helping them achieve their strategic business goals with our AI-powered solutions and continuously wowing them with our delightfully simple, feels-like-magic software.

Salary

Primary Location Base Pay Range: $99,800 USD - $149,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: Role may be eligible for bonus/commission and stock grants

Skills & Requirements

Must-have

  • enterprise SaaS solutions
  • customer success management
  • account management
  • product support and troubleshooting
  • client onboarding and training

Nice-to-have

  • HR/recruiting software expertise
  • executive relationship building
  • cross-functional collaboration
  • sun-drenched optimism and drive

Key Requirements

  • 7+ years customer success or account management
  • 5+ years customer success or account management
  • 7+ years enterprise SaaS implementation
  • 5+ years enterprise SaaS implementation
  • Technical understanding of complex software ecosystems
  • Experience educating clients on products
  • Comfortable working with global, cross-functional teams

Work Rights

Not specified

Tailored Resume

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