Ice Rink Client Service Manager

SPS-North America

New York, United States
Base: $34.61 - $36.05 usd; bonus/equity: not speci...
On-site
5 years management experience
Manage large teams in high-volume environment
Scheduling and payroll administration expertise
This role requires overseeing all daily rink operations to maintain a safe, clean, and welcoming environment for guests and staff

Job Summary

  • This role requires overseeing all daily rink operations to maintain a safe, clean, and welcoming environment for guests and staff.
  • The successful candidate will lead, coach, and support a workforce of approximately 100 employees across multiple roles while managing hiring and performance evaluations.
  • SPS offers comprehensive benefits including medical, dental, vision, 401k with matching, and various recognition programs for employee development.

Matching Summary

This role requires overseeing all daily rink operations to maintain a safe, clean, and welcoming environment for guests and staff.

Salary

Base: $34.61 - $36.05 USD; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, 401k w/ matching, PTO

Skills & Requirements

Must-have

  • 5 years management experience
  • manage large teams in high-volume environment
  • scheduling and payroll administration expertise
  • unionized work environment experience preferred
  • ice rink or sports facility operations

Nice-to-have

  • strong hospitality and customer service mindset
  • experience with event operations and crowd management
  • knowledge of safety and emergency response procedures
  • ability to motivate diverse teams
  • seasonal attraction environment experience

Key Requirements

  • Minimum 5 years of management experience
  • Proficiency with scheduling systems and payroll platforms
  • Ability to lift up to 50 lbs
  • Experience in unionized work environment is a plus
  • Ice rink or sports facility experience highly preferred

Work Rights

Not specified

Tailored Resume

Cover Letter