Customer Success Manager (legal Ai Solutions)

Thomson Reuters

United States
Base: $93,100 usd - $172,900 usd; bonus/equity: ta...
Fully remote
Customer success management
Legal ai solutions
Strategic customer relationships
The Customer Success Manager will engage with customers to understand their business goals, develop tailored strategies and drive successful adoption of Thomson Reuters' legal AI solutions

Job Summary

  • The Customer Success Manager will engage with customers to understand their business goals, develop tailored strategies and drive successful adoption of Thomson Reuters' legal AI solutions.
  • Thomson Reuters offers a comprehensive benefits package including flexible vacation, two company-wide Mental Health Days off, and access to the Headspace app.
  • The company is globally recognized for its reputation for inclusion and belonging, flexibility, and work-life balance.

Matching Summary

The Customer Success Manager will engage with customers to understand their business goals, develop tailored strategies and drive successful adoption of Thomson Reuters' legal AI solutions.

Salary

Base: $93,100 USD - $172,900 USD; Bonus/Equity: Target sales incentive included; Benefits: Comprehensive benefit plans

Skills & Requirements

Must-have

  • Customer Success Management
  • Legal AI Solutions
  • Strategic Customer Relationships
  • Customer Success Planning
  • Drive User Adoption
  • Executive Business Reviews

Nice-to-have

  • Trusted Advisor to Executives
  • Transforming Legal Workflows
  • Change Management Strategies
  • Voice of the Customer
  • Cross-functional Collaboration

Key Requirements

  • 5+ years of experience in Customer Success, Consulting, or Account Management
  • Formal legal education (JD) or substantial legal technology experience
  • Familiarity with legal technology or AI-driven platforms
  • Ability to travel once a month

Work Rights

Not specified

Tailored Resume

Cover Letter