Senior Vice President- Frfs Customer Service Officer

Federal Reserve Bank of St. Louis

Atlanta, US
On-site (full-time)
Strategic leadership for customer service
Operational oversight for payments services
24/7 customer production support
The Federal Reserve Bank of St. Louis is seeking a Senior Vice President and Customer Service Officer for its Federal Reserve Financial Services (FRFS) payments operations. The role requires a strategic leader to oversee customer service functions and enhance the overall customer experience within a diverse and collaborative environment

Job Summary

  • Provide strategic leadership and operational oversight as it relates to 24/7 customer production support, Customer Onboarding, Testing, Profile Maintenance as well as oversight of Payment Operations strategy and support functions.
  • We seek an executive leader to set vision and strategy, live our values, model our culture and drive accountability.
  • The Federal Reserve Bank offers benefits that are the best fit for you at every stage of your career: Comprehensive healthcare options (Medical, Dental, and Vision), 401K match, and a fully funded pension plan.

Matching Summary

Match Score: 85

The Federal Reserve Bank of St. Louis is seeking a Senior Vice President and Customer Service Officer for its Federal Reserve Financial Services (FRFS) payments operations. The role requires a strategic leader to oversee customer service functions and enhance the overall customer experience within a diverse and collaborative environment.

Skills & Requirements

Must-have

  • Strategic leadership for customer service
  • Operational oversight for payments services
  • 24/7 customer production support
  • Customer onboarding and testing
  • Payment Operations strategy and support

Nice-to-have

  • Customer-centric culture champion
  • Innovation and rethinking business models
  • Inclusive and high-performance work environment
  • Intellectually curious and agile leader

Key Requirements

  • 15+ years progressive leadership experience
  • Bachelor's Degree or equivalent work experience
  • Operations or technology experience
  • Top Secret clearance required
  • US citizenship required

Work Rights

Not specified

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