German-speaking Service Desk Supervisor

Unisys UK

Budapest, Hungary
Base: monthly gross 44,200 huf; bonus/equity: not ...
Hybrid
German and english communication skills
Service desk team supervision
Customer service delivery
Our Customer Service team is critical to our mission, helping our clients with solutions and assistance that deliver results for businesses around the world

Job Summary

  • Our Customer Service team is critical to our mission, helping our clients with solutions and assistance that deliver results for businesses around the world.
  • The Service Desk Supervisor will lead a Service Desk team, review service levels, schedule staff, and identify training needs while working closely with the Operations Manager to improve operations.
  • We offer hybrid working support, a monthly gross 44,200 HUF cafeteria benefit, home office allowance, private health insurance, and a Generali Premium Package after six months tenure.

Matching Summary

Our Customer Service team is critical to our mission, helping our clients with solutions and assistance that deliver results for businesses around the world.

Salary

Base: Monthly gross 44,200 HUF; Bonus/Equity: Not specified; Benefits: Cafeteria, home office allowance, private health insurance, Generali Premium Package

Skills & Requirements

Must-have

  • German and English communication skills
  • Service Desk team supervision
  • Customer service delivery
  • ITIL process knowledge
  • Escalation management experience
  • Ticketing/logging systems expertise
  • Performance and shift scheduling

Nice-to-have

  • Additional language skills
  • Leadership and mentoring capabilities
  • Proactive and ownership-driven attitude
  • Strong stress management skills
  • Structured communication style
  • Ability to think tactically and strategically
  • Hybrid working environment

Key Requirements

  • Minimum 2+ years people management experience
  • Minimum 2+ years customer service experience
  • Strong verbal and written German and English
  • ITIL certification preferred

Work Rights

Not specified

Tailored Resume

Cover Letter