Engagement Center Manager - University Of Pennsylvania

Encoura

Philadelphia, PA, US
On-site
Build and lead high performing team
Manage day-to-day operations
Utilize insights for outreach strategies
The Engagement Center Manager is responsible for building and leading a high-performing team of Engagement Ambassadors to connect with alumni and parents

Job Summary

  • The Engagement Center Manager is responsible for building and leading a high-performing team of Engagement Ambassadors to connect with alumni and parents.
  • This role leverages an engagement platform to deliver personalized, omni-channel outreach including phone, text, and video to every constituent.
  • The manager serves as the site's HR and payroll liaison while analyzing program results to drive continuous improvements.

Matching Summary

The Engagement Center Manager is responsible for building and leading a high-performing team of Engagement Ambassadors to connect with alumni and parents.

Skills & Requirements

Must-have

  • Build and lead high performing team
  • Manage day-to-day operations
  • Utilize insights for outreach strategies
  • Monitor program performance metrics
  • Coordinate with HR and payroll

Nice-to-have

  • Experience in fundraising and engagement
  • Strong communication skills
  • Ability to motivate staff members
  • Collaborative relationship building
  • Strategic planning capabilities

Key Requirements

  • Team building experience
  • Program management skills
  • Budgeting expertise
  • Fundraising background preferred

Work Rights

Not specified

Tailored Resume

Cover Letter