Service Operations Manager (80-100%)

ABB UK

Baden, Switzerland
Hybrid
Service operations management
Customer focus and satisfaction
Operational performance optimization
Manage local service operations with accountability for day-to-day execution, delivering customer expectations through efficient operational performance

Job Summary

  • Manage local service operations with accountability for day-to-day execution, delivering customer expectations through efficient operational performance.
  • Ensure lean and faultless operations across the extended value chain, optimizing cost and ensuring customer satisfaction.
  • Co-create and execute strategies that set the benchmark for how the local market and customers are served.

Matching Summary

Manage local service operations with accountability for day-to-day execution, delivering customer expectations through efficient operational performance.

Skills & Requirements

Must-have

  • Service operations management
  • Customer focus and satisfaction
  • Operational performance optimization
  • Lean operations
  • Team leadership and development

Nice-to-have

  • Strategic implementation and review
  • Cross-functional collaboration
  • Business opportunity identification

Key Requirements

  • Minimum 5 years leadership experience with direct reports
  • 12+ years experience in industrial service/after-sales
  • Higher technical degree
  • German and English fluency
  • Current work permit for Switzerland

Work Rights

Must have current work permit for Switzerland

Tailored Resume

Cover Letter