Customer Banking Specialist - Glen Innes - Multi Channel Branch
Thebeverlybank
Glen Innes, ,
Exceptional customer service experience
Excellent communication skills
Ability to articulate financial terms clearly
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will have in-depth conversations with customers to support their banking needs including Home Loans, Business Banking, and Financial Advice.
The role involves servicing customers face to face in the morning and assisting via telephone or digital channels in the afternoon within a Multi-Channel Branch.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional Customer Service experience
Excellent communication skills
Ability to articulate financial terms clearly
Problem solving and effective solutions
Experience in busy retail environment
Knowledge of banking products and services
Risk-adverse culture adherence
Nice-to-have
Genuine interest in financial wellbeing
Ability to provide holistic customer solutions
Experience with digital banking technology
Ability to work in multi-channel environment
Key Requirements
Proven experience in Customer Service
Experience in Financial Services, Retail or Hospitality
Availability to cover predetermined roster
Full time availability 38 hours per week
Ability to work Monday to Friday with specific hours