Lead and scale a high-performing team of Technical Account Managers who serve as the persistent technical authority for Premium accounts
Job Summary
Lead and scale a high-performing team of Technical Account Managers who serve as the persistent technical authority for Premium accounts.
Own the team's technical depth across Airtable's agent capabilities, guiding customers through key architectural decisions and implementation.
Drive program development and influence product direction by iterating on delivery models and surfacing patterns around friction, gaps, or constraints.
Matching Summary
Lead and scale a high-performing team of Technical Account Managers who serve as the persistent technical authority for Premium accounts.
Skills & Requirements
Must-have
Persistent technical relationship
Architectural authority for customers
AI agent capabilities fluency
Enterprise customer needs understanding
Platform architecture and integration experience
Leading enterprise-facing technical teams
Nice-to-have
Solutions-architect mindset
Calm and confident under pressure
Strategic leader and strong operator
Data-informed decision making
Key Requirements
10+ years technical support/architecture/TAM
5+ years leading enterprise-facing technical teams
Working fluency in AI architecture concepts
Exceptional written and verbal communication skills