Manager I Traveler Experience D&g

American Express Global Business Travel

Kaiserslautern, Germany
Fully remote
7+ years customer service experience
3+ years people management experience
Fluent in english and german
American Express Global Business Travel is seeking a Manager I for Traveler Experience, focused on leading a team within the U.S. Military and Government sector in Kaiserslautern, Germany. The ideal candidate should have extensive experience in customer service and people management, with fluency in English and German

Job Summary

  • The role provides leadership and coaching to a group of team leaders within the U.S. Military and Government team.
  • Candidates must be fluent in both English and German, with a strong background in customer service environments.
  • The company offers flexible benefits, travel perks, and access to over 20,000 learning courses.

Matching Summary

Match Score: 85

American Express Global Business Travel is seeking a Manager I for Traveler Experience, focused on leading a team within the U.S. Military and Government sector in Kaiserslautern, Germany. The ideal candidate should have extensive experience in customer service and people management, with fluency in English and German.

Skills & Requirements

Must-have

  • 7+ years customer service experience
  • 3+ years people management experience
  • Fluent in English and German
  • University degree or equivalent
  • Contact center experience preferred

Nice-to-have

  • Inclusive and collaborative culture
  • Data-driven performance monitoring
  • Change management skills
  • Remote team leadership experience

Key Requirements

  • 7+ years in customer service
  • 3+ years in people management
  • English and German fluency
  • University degree required

Work Rights

Not specified

Tailored Resume

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