District Technical Service Manager- Jacksonville, Fl

Nissan

Jacksonville, FL, United States
On-site
Automobile mechanical and electronic functions
Dealership service department operations analysis
Customer satisfaction and retention improvement
Assists in resolving vehicle repairs that dealer technicians are unable to diagnose and repair, instructing them in proper procedures

Job Summary

  • Assists in resolving vehicle repairs that dealer technicians are unable to diagnose and repair, instructing them in proper procedures.
  • Acts as primary interface with national consumer affairs and the technical hotline for customer requests, BBB arbitration, and Lemon Law cases.
  • Analyzes dealership service department operations, providing feedback and developing action plans to improve customer satisfaction and retention.

Matching Summary

Assists in resolving vehicle repairs that dealer technicians are unable to diagnose and repair, instructing them in proper procedures.

Skills & Requirements

Must-have

  • Automobile mechanical and electronic functions
  • Dealership service department operations analysis
  • Customer satisfaction and retention improvement
  • Vehicle repair diagnosis and resolution
  • Technical issue reporting and resolution

Nice-to-have

  • Prioritize schedules and organize workload
  • Function effectively in a virtual office
  • Focus on dealership and Nissan best interests
  • Influence actions through credibility and knowledge
  • Result driven even with resistance

Key Requirements

  • Bachelor's degree or equivalent combination of education and experience
  • Four or more years of professional technical experience
  • Two or more years of DTS/TECH LINE experience preferred
  • More than 75% day and overnight travel

Work Rights

Not specified

Tailored Resume

Cover Letter