Product Expert Payments

ING

Milan, Italy
Competitive base salaries; performance based bonus...
Hybrid
Master's degree in relevant field
3-5 years banking or financial services experience
Solid understanding of card payment dispute processes
The role acts as the customer experience gatekeeper for dispute management and disallowance across cards and payments

Job Summary

  • The role acts as the customer experience gatekeeper for dispute management and disallowance across cards and payments.
  • Candidates will coordinate priorities with Cards, Payments, Operations, Customer Service, Fraud, Legal, and Compliance teams.
  • ING offers a fully flexible smart working model with competitive salaries, performance bonuses, and diverse culture opportunities.

Matching Summary

The role acts as the customer experience gatekeeper for dispute management and disallowance across cards and payments.

Salary

Competitive base salaries; Performance based bonuses; Not specified

Skills & Requirements

Must-have

  • Master's degree in relevant field
  • 3-5 years banking or financial services experience
  • Solid understanding of card payment dispute processes
  • Strong stakeholder management and influencing skills
  • Fluent in English language

Nice-to-have

  • Experience in cross-functional international contexts
  • Knowledge of fraud management domains
  • Ability to work under pressure with sensitive topics
  • Customer-centric approach with regulatory awareness

Key Requirements

  • Master's degree required
  • 3-5 years experience in banking or financial services
  • Proficiency in English required
  • Experience in cards, payments, or dispute/fraud management preferred

Work Rights

Not specified

Tailored Resume

Cover Letter