Sr Tech Field Eng

Unisys

Brisbane, Australia
Fully remote
Level 2 and level 3 support
Install, repair and maintain equipment
Provide remote and on-site support
The Field Engineer performs activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop/laptop computers, printers, and peripherals

Job Summary

  • The Field Engineer performs activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop/laptop computers, printers, and peripherals.
  • Provide both remote and on-site Level 2 and Level 3 support to all End Users for Incidents and Service Requests that cannot be resolved or fulfilled by the Service Desk.
  • Maintain a high degree of professionalism and ensure customer satisfaction throughout all transactions.

Matching Summary

The Field Engineer performs activities associated with installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop/laptop computers, printers, and peripherals.

Skills & Requirements

Must-have

  • Level 2 and Level 3 support
  • Install, repair and maintain equipment
  • Provide remote and on-site support
  • Customer satisfaction
  • Time management
  • Problem-solving abilities

Nice-to-have

  • Motivated and enthusiastic
  • Keen interest in developing a career
  • High degree of professionalism

Key Requirements

  • NV1 Security Clearance is must
  • Experience in IT support services with KPIs
  • Effective verbal and written communication skills
  • Strong focus on providing customer service

Work Rights

NV1 Security Clearance

Tailored Resume

Cover Letter