Customer Support Partner (application Specialist)

Roche UK

Johor Bharu, Malaysia
Fully remote
Application setup and troubleshooting
Operator training delivery
Customer interaction documentation
At Roche you can show up as yourself, embraced for the unique qualities you bring

Job Summary

  • At Roche you can show up as yourself, embraced for the unique qualities you bring.
  • As the Customer Support Partner (Application), you will be responsible for performing and installing application setup, troubleshooting support, and evaluation, conducting operator training for customers and internal team members.
  • Stay up-to-date with service information and new technical updates by regularly checking internal channels.

Matching Summary

At Roche you can show up as yourself, embraced for the unique qualities you bring.

Skills & Requirements

Must-have

  • Application setup and troubleshooting
  • Operator training delivery
  • Customer interaction documentation
  • Cross-functional team collaboration
  • Troubleshooting and multi-tasking skills
  • Customer-oriented problem-solver

Nice-to-have

  • Personal expression and open dialogue
  • Entrepreneurial mentality
  • Digital services promotion
  • Coaching less experienced colleagues
  • Interest in digital services and trends

Key Requirements

  • Minimum Diploma in Health/Science/Medical
  • 1 year experience in clinical lab
  • IT, Marketing, business development experience
  • Willing to be based in Johor Bharu

Work Rights

Not specified

Tailored Resume

Cover Letter