Customer Support Supervisor (m/w/d) für Labordienstleistungen, Veterinärdiagnostik

IDEXX Laboratories Inc

Not specified; competitive compensation mentioned;...
Not specified (assumed to be hybrid based on the nature of the role and common practices in customer support positions).
2 years customer-oriented experience
Leadership or management experience
Fluent german and english communication
IDEXX Laboratories is seeking a Customer Support Supervisor for its veterinary diagnostics division. The role involves leading a team to enhance customer loyalty and satisfaction while ensuring operational efficiency and compliance with relevant laws

Job Summary

  • The role involves leading a team of approximately 15 consultants to drive customer loyalty and satisfaction.
  • Responsibilities include overseeing KPIs, managing team development through onboarding and training, and ensuring compliance with German labor law.
  • IDEXX Laboratories is an innovation leader improving animal health and drinking water quality for billions of people globally.

Matching Summary

Match Score: 85

IDEXX Laboratories is seeking a Customer Support Supervisor for its veterinary diagnostics division. The role involves leading a team to enhance customer loyalty and satisfaction while ensuring operational efficiency and compliance with relevant laws.

Salary

Not specified; Competitive compensation mentioned; Additional benefits offered

Skills & Requirements

Must-have

  • 2 years customer-oriented experience
  • Leadership or management experience
  • Fluent German and English communication

Nice-to-have

  • Knowledge of additional team languages
  • Strategic thinking and planning skills
  • Experience in process harmonization

Key Requirements

  • Minimum 2 years in customer-oriented environment
  • Proven leadership and performance coaching skills
  • Fluent German and English required

Work Rights

Not specified

Tailored Resume

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