Patient Service Representative (psr) - Patient Access

Advocate Health

BayCare Medical Center WI, United States
Base: $20.80 - $31.20 ph; bonus/equity: not specif...
High school graduate education
1 year customer service experience
Epic electronic medical record proficiency
The role involves greeting patients, verifying insurance benefits, and collecting patient responsibility at the time of service

Job Summary

  • The role involves greeting patients, verifying insurance benefits, and collecting patient responsibility at the time of service.
  • Employees must maintain knowledge of Medicare, Medicaid, and third-party payer requirements while utilizing EPIC systems.
  • Advocate Health offers a comprehensive suite of total rewards including health benefits, retirement plans, and educational assistance.

Matching Summary

The role involves greeting patients, verifying insurance benefits, and collecting patient responsibility at the time of service.

Salary

Base: $20.80 - $31.20 per hour; Bonus/Equity: Not specified; Benefits: Paid Time Off, Medical/Dental/Vision, Retirement match

Skills & Requirements

Must-have

  • High school graduate education
  • 1 year customer service experience
  • EPIC electronic medical record proficiency
  • Insurance verification and eligibility tools
  • Knowledge of Medicare Medicaid HIPAA rules

Nice-to-have

  • Mathematical aptitude for payment calculation
  • Critical thinking in high stress environments
  • Collaborative communication with clinical staff
  • Problem solving for process improvement
  • Understanding of basic human anatomy

Key Requirements

  • High School Graduate
  • 1 year customer service or clerical experience
  • No licensure or certification required

Work Rights

Not specified

Tailored Resume

Cover Letter