This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale
Job Summary
This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale.
The position requires a unique combination of technical confidence to build and ship code alongside programme management skills to run complex cross-functional work.
Automation and AI are central to maintaining quality and responsiveness as Remote grows, empowering specialists by removing friction and surfacing the right information.
Matching Summary
This role serves as a core technical and programme lead within CX Operations to build automation and AI capabilities that shape how the team operates at scale.
Skills & Requirements
Must-have
Automation and AI development experience
Programme management skills
Hands-on coding and API integration
Low-code platform expertise (n8n, Make)
AI agent deployment in production
Zendesk and webhook integration
Nice-to-have
Remote-first work environment experience
Fluent English communication
Manager of one mindset
Experience with MCP standards
Key Requirements
Strong programme management capability
Technical ability to debug code and design APIs
Experience deploying AI agents responsibly
Proficiency with low-code workflow platforms
Ability to translate operational needs to technical constraints